Return and Replacement Policy - Jados-Fashion

1. How do I return the order I have placed?

You can return your order within 07 days of its delivery. Please follow these steps to return the order:

1. Click on ‘Return/Exchange’ link against your order in the Order History section in My Account.
2. If you are a Guest User, fill in your order details in Track Order page. Follow steps as given here.
3. Click on the Return link, indicate the reason for return, choose a mode of refund, and confirm the request.
4. Once the return request is placed, we will ensure it is processed on priority.

2. I do not have an account with Jados-Fashion. How do I return the order I have placed?

You can return your order within 07 days of its delivery. Please follow these steps to cancel the order:

1. If you are a Guest User, fill in your order details in Track Order page.
2. Click on the ‘Return/Exchange’ link, indicate the reason for return, choose a mode of refund, and confirm the request.
3. If you choose to refund the amount to your Jados-Fashion wallet, we ask you to create an account with Jados-Fashion. Enter your password, and the account is created immediately.
4. If you choose to refund the amount back to the original mode of payment, the process will be initiated once the items are picked by our courier partner, and this will take 3-7 business days. This option is applicable for all pre-paid orders paid using Debit/Credit cards, Netbanking, and Online Wallets.

3. I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online.

You can return your order within 07 days of its delivery. Please follow these steps to return the order:

• For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece set that includes panties.
• Our return and exchange policy allows you to return/exchange your order within 07 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 07 days of the order’s delivery.

4. I am unable to place a return request.

There are 3 reasons due to which the return option is not available on the website/app:

1. If your order is not marked delivered. The return request can be taken only after the order status is marked as 'Delivered' by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered.
2. For reasons including hygiene, we do not accept the return or exchange of briefs, panties, or shapewear panties, or opened packs of multi-pieces sets that include panties.